Putting you in touch. Putting you in charge.

Features

Our system supports HIPAA-compliant online communication with patients, physicians and internal office staff of medical practices in upstate South Carolina. By shifting these interactions from the phones to secure email, communications are no longer limited to just office hours. This enables patients to securely communicate with their providers for: appointment requests, prescription refill requests, online lab results, billing questions, referral requests, messages to doctor’s office, and visit summaries. As many medical needs don’t necessarily require an in-office visit, being able to address these needs electronically serves the needs of patients and providers alike.


icon01-clinical-summaryClinical Summary

Have you ever left your doctor’s appointment and realized that you misplaced the paper Visit Summary, or forgot some crucial piece of information from the visit? The online Visit Summary solves that problem by providing easy access to a digital version that can’t be misplaced.


icon02-messagingMessaging to Offices

Do you just have a general question for your doctor’s office? Need to change your address, or make an update to your insurance records? This feature makes it convenient, secure, and easy.


icon03-referralReferral Requests

If you need your doctor to refer you to a specialist, there’s nothing easier than submitting the referral request through healthyupstate.org. Your message is quickly sent to your primary care physician, who can then make the referral electronically, or contact you for a follow-up appointment.


icon04-lab-resultsLab and Radiology Results

This feature gives you easy access to your diagnostics, lab tests and other documents important to your health. Not only can you read the results yourself, but they can also be shared with your other doctors and providers.


icon05-rx-refillPrescription Refill Requests

Easily request a refill of your, or your dependent’s prescriptions using a convenient online form.


icon06-appointmentAppointment Requests

This convenient feature allows you to send a message to your doctor’s office requesting a new appointment, along with your preferred appointment times. It also allows you to cancel or reschedule existing appointments, and set automatic appointment reminder messages.